FAQ
Below are some of the more frequently asked questions and the answers. Please do not hesitate to contact us if with any questions you may have.
What is the booking procedure?
To book any of the marquee packages then contact us either by phone or email. We will then send you a copy of of terms and conditions and a full inventory of what equipment we will be supplying. If you decide to proceed with the booking then you must return a signed copy of the terms and conditions along with a non-returnable deposit of 25% of the package value. This will then guarantee the date and package that you have selected. The remaining balance must be paid 2 weeks prior to the event. Payment is accepted by cheque or paypal.
Do I need a site visit?
When you contact us with an enquiry or booking we will ask you a few questions about the site on which you are proposing to have the marquee erected and ascertain at this stage whether a site visit is required prior to the event. If the site is flat and has easy access and sufficient space then a site visit may not be required, especially for the smaller events. We may feel that a site visit is required for larger events. Please note that site visits are free and no obligation, but a small charge may be necessary if the site is greater than 50 miles from Leeds.
When will delivery and collection take place?
We aim to delivery and erect the marquee 1or 2 days prior to the event and collect the marquee no more than 2 days after the event date. We will agree these dates with you upon booking. With some of the smaller packages they may be able to be erected on the day of the event and collected the day after.
How long does it take for erection and dismantling?
Are the marquees suitable for a winter event?
The smaller pagoda style marquees can be erected in 4-5 hours and dismantled in 3-4 hours. The larger marquees will take most of the day to erect and dress and slightly less time to dismantle. For very large events we may need more than one day for erection and set up.
Most of the packages are also suitable for winter events. We supply wooden floors as standard so that there is no problem with wet ground. You can also add a heater with a thermostat to any package which will mean that you can set the marquee temperature as required.
What if none of the packages are quite right for my event?
If none of our packages include exactly what you need then please contact us. We can either slightly amend a package to include extra equipment or even take items out of the package. Alternatively, let us design an event from scratch with our bespoke service.
What electricity supply do I need and do I need an electrician to connect it?
All our packagages come complete with all electrical connections included in the price. The electicity required for these packages can be supplied by plugging an extension lead complete with RCD into a house socket, we supply the extension leads and RCD breakers as standard. If you have no socket to plug into ie middle of a field then a generator can be supplied, please call for prices. None of our standard packages require a seperate fuse board or electrician to connect them but if you are having a catering tent and DJ or band then this may become necessary.
What exactly does the package price include?
The package price includes all equipment listed, marquee erection and furniture set up, including all dressing and staging, dismantling and all delivery costs. Additional delivery charges may be made if site is more than 50 mile from Leeds. Extra charges may also include insurance and any optional extras you may require ie heating or grand entrance.
For your perfect marquee in the North contact us on 01924 254738 or email sales@blackcherryevents.co.uk
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